How can we help?

An eSIM is a digital SIM embedded in your device — no physical card needed. Activate a mobile data plan by scanning a QR code, and you're connected.

Browse plans, select your destination country, complete checkout, and receive your QR code via email within seconds.

We cover 200+ countries across Asia, Europe, Americas, Middle East, Africa, and Oceania. Check our Browse page for the full list.

Optional. You can buy as a guest using just your email. Creating an account lets you track orders and manage all your eSIMs in one place.

Go to Settings → Cellular → Add eSIM → Scan QR Code. Point your camera at the QR code from our email and follow the prompts.

Go to Settings → Connections → SIM Manager → Add eSIM → Scan QR. Steps may vary slightly by manufacturer (Samsung, Pixel, OnePlus, etc.).

Yes, install anytime before you travel. The data plan only starts counting down when you first connect to a network at your destination.

Try opening the email on another device and scanning from there, or use the manual activation code included in your order email.

Credit and debit cards (Visa, Mastercard, Rupay), UPI (GPay, PhonePe, Paytm, BHIM), Net Banking, and digital wallets — all processed securely via EximPe.

Yes. All transactions use 256-bit SSL encryption and are processed by PCI-DSS compliant payment processors. We never store your card details.

Contact support with your order ID. Full refund available if the eSIM has not been activated. See our Refund Policy for full details.

Your invoice is automatically emailed after purchase. You can also download it anytime from Dashboard → My Orders.

Visit our Browse page and select a country to see all available networks, supported speeds (4G/5G), and plan options.

Yes, you can purchase additional data top-ups for active eSIMs directly from your Dashboard. No need to install a new eSIM.

Most plans are data-only and use VoIP apps like WhatsApp or FaceTime for calls. Some regional plans include local calls and SMS — check the plan details.

Go to Dashboard → My eSIMs to see real-time data usage and days remaining for each active plan.

Your connection will stop. You can purchase a top-up from your Dashboard to continue, or buy a new plan if your current one has expired.

You may have hit your fair usage policy limit, or be in an area with weak signal. Check the plan's FUP details and try moving to a stronger coverage area.

Go to Dashboard → Profile → Change Password. Enter your current password and a new one (minimum 8 characters).

Go to Dashboard → Profile → Delete Account. All your data will be permanently removed within 30 days, per our Privacy Policy.

Use the Forgot Password page to receive a reset link via email. The link expires after 30 minutes for security.