Privacy Policy

We collect information you provide directly to us and information generated through your use of the service.

Information you provide

• Email address (required for account creation)
• First name, last name, and country (collected during onboarding)
• Order and payment details processed through our payment partner (we do not store card numbers)
• Support messages and correspondence

Automatically collected information

• Device type and operating system (for compatibility and support)
• IP address and approximate location (for fraud prevention)
• Session data and usage analytics (anonymized)

We do not collect or store payment card details. All payment processing is handled by our PCI-DSS compliant payment partner.

We use the information we collect to:

• Create and manage your Simzzy account
• Process purchases and deliver eSIM QR codes to your email
• Send transactional emails (order confirmations, QR codes, receipts)
• Provide customer support and resolve disputes
• Detect and prevent fraudulent or unauthorized activity
• Improve our platform using aggregated, anonymized analytics
• Comply with legal obligations

We do not use your information for advertising targeting or sell it to third parties.

We share your information only in limited circumstances:

Service providers

We share data with trusted third parties who help us operate the platform, including:

• Our payment partner (payment processing)
• Resend (transactional email delivery)
• eSIM provider APIs (to provision your eSIM — they receive your order details, not personal identifiers)
• Our cloud infrastructure provider (hosting and security)

Legal requirements

We may disclose information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect rights, safety, or property.

Business transfers

In the event of a merger or acquisition, your information may be transferred as part of that transaction. We will notify you before any such transfer.

We never sell, rent, or share your personal data with advertisers.

We use minimal, necessary cookies to operate the platform:

• Session cookies: To keep you logged in during a browser session
• Preference cookies: To remember theme and language settings
• Analytics cookies: Anonymized usage data via privacy-respecting analytics (no cross-site tracking)

We do not use advertising cookies, Facebook Pixel, or third-party retargeting trackers.

You can disable cookies in your browser settings. Note that disabling session cookies will log you out on each visit.

We retain your personal data for as long as your account is active or as needed to provide services.

• Account data: Retained while your account is open. Deleted within 30 days of a verified account deletion request.
• Order and transaction records: Retained for 7 years for financial and legal compliance purposes.
• Support correspondence: Retained for 3 years.
• Analytics data: Anonymized and aggregated — no retention limit.

You may request deletion of your account and associated personal data at any time by contacting support@simzzy.com.

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that inaccurate data be corrected
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data in certain circumstances
• Withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, email us at support@simzzy.com with your request and your registered email address. We will respond within 30 days.

We take reasonable technical and organizational measures to protect your personal data, including:

• HTTPS encryption for all data in transit
• Data stored on encrypted cloud infrastructure
• Access controls limiting who on our team can view personal data
• Regular security reviews

No system is 100% secure. If you believe your account has been compromised, please contact support immediately.

For privacy-related questions or requests, contact us at:

Email: support@simzzy.com

We may update this policy periodically. When we make significant changes, we will notify you by email or via a notice on our platform. The “last updated” date at the top of this page reflects the most recent revision.